Support Policy
We're committed to providing excellent support throughout your optimization project.
Our Commitment to You
At Fastrank, we believe in transparent communication and dedicated support. Our team is available to assist you throughout your speed optimization journey.
Support Channels
- Email Support: support@fastrank.io
- Live Chat: Use the Crisp chat widget on our website
- Hours: Monday–Friday, 9 AM–6 PM EST
Response Times
Urgent Issues
Response within 2 hours
Standard Inquiries
Response within 24 hours
What We Support
- Project status updates and timeline changes
- Technical questions about optimization recommendations
- Store access and setup assistance
- Post-optimization guidance and maintenance
- Performance reporting and analysis
Service Level Agreement (SLA)
For details on our service guarantees and uptime commitments, please refer to our Service Level Agreement.
Billing & Support
Questions about your invoice or billing? See our Billing & Payments policy for more details.
Need Additional Help?
If you have questions not covered here, please don't hesitate to contact us directly.
Email: support@fastrank.io